Cancellation policy

Whale-wathing tours

You may cancel your reservation up to 24h prior to your activity without penalty.

Condo-hotels and cottages

Reservations made less than 30 days in advance may be cancelled at no cost with a minimum of 24 hours’ notice. Otherwise, you will be charged for one night.

For reservations made more than 30 days in advance, you must pay a 25% security deposit or the cost of one night. This is non-refundable, but you can use it towards a new reservation within 12 months following the initial reservation date.

There is no refund if you leave your chalet or your condo-hotel unit before your scheduled departure date. In addition, unused days may not be transferred to another stay.

Campgrounds

You can stay at Tipi campground and Tadoussac campground with or without a reservation. However, due to high volume during peak tourist season, we recommend making a reservation in advance.

A non-refundable security deposit equal to one night’s stay or 25% is required at the time of reservation.

For a seasonal lot rental, a deposit of 25% of the total cost is required in April and is not refundable in case of cancellation. The remaining balance is due in full at the beginning of the season.

There is no refund if you leave your campsite before the end of your stay and unused days cannot be transferred.

Outfitters

A security deposit of 25% to 50% of the total cost of your stay is required at time of reservation.

To pay for the outfitters by credit card, an additional fee of 5% will apply (except for the Lacs à Jimmy outfitter), as the security guard must contact the Reservation Centre to handle the transaction. However, if you would like to avoid paying these fees, you can phone the Reservation Centre directly before your arrival.

You may cancel your reservation up to 24h in advance; however your deposit will not be refunded.

There is no refund if you leave before the end of your scheduled stay, and unused days cannot be transferred to another stay.